Question 1

How do I purchase a vehicle from Gordon Motors Group?

Accepted Answer

You can browse our full collection online, enquire about any vehicle via our contact form or by phone, and arrange a viewing or test drive at our showroom. Once you have chosen your vehicle, we will guide you through the purchase process, including part exchange and delivery arrangements.

Question 2

Can I buy a car without visiting the showroom?

Accepted Answer

Absolutely. Many of our customers purchase remotely with confidence. We provide detailed descriptions, comprehensive photography, and full transparency on every vehicle. We can arrange a video call walkthrough if required, and offer nationwide delivery to your door.

Question 3

Are your prices negotiable?

Accepted Answer

Our vehicles are competitively priced using live market data, so our prices represent excellent value from the outset. However, we are always happy to discuss your requirements and will do our best to accommodate where possible.

Question 4

Do you offer a cooling-off period?

Accepted Answer

For remote purchases where you have not physically viewed the vehicle, we offer a 14-day return policy in line with the Consumer Contracts Regulations. The vehicle must be returned in the same condition with no additional mileage beyond a reasonable amount.

Question 5

Do you deliver nationwide?

Accepted Answer

Yes, we offer nationwide delivery across the UK. Our enclosed transport service ensures your vehicle arrives in showroom condition. Delivery costs vary by distance - please ask for a quote.

Question 6

How long does delivery take?

Accepted Answer

Once your purchase is completed and all paperwork is finalised, delivery is typically arranged within 3-5 working days. We will confirm an exact delivery date and keep you updated throughout.

Question 7

Can I collect from your showroom?

Accepted Answer

Of course. You are welcome to collect your vehicle from our showroom. We will have everything prepared for your arrival, including a thorough handover where we will walk you through all the vehicle's features.

Question 8

Do you accept part exchanges?

Accepted Answer

Yes, we welcome part exchanges on all purchases. Simply provide your vehicle details through our Part Exchange page or contact us directly, and we will provide a fair, no-obligation valuation based on current market data.

Question 9

How is my part exchange valued?

Accepted Answer

We use live market data, condition assessments, and mileage checks to provide a fair and transparent valuation. We aim to offer competitive prices and will explain how we arrived at our figure.

Question 10

Does my car need to be in perfect condition?

Accepted Answer

Not at all. We accept vehicles in a wide range of conditions. Simply be honest about any issues when submitting your details, as this helps us provide an accurate valuation from the start.

Question 11

Do your vehicles come with a warranty?

Accepted Answer

All vehicles are sold with a comprehensive warranty as standard. We also offer extended warranty packages for additional peace of mind. Full details are available on our Warranty page.

Question 12

What does the warranty cover?

Accepted Answer

Our standard warranty covers mechanical and electrical components. Extended packages offer broader coverage including wear-and-tear items. Full terms and exclusions are provided at the point of sale.

Question 13

What happens if my car develops a fault?

Accepted Answer

Contact our aftersales team immediately. We will work with you to resolve any issues promptly, whether that means arranging a repair at a local specialist or at our own facility. Your satisfaction is our priority.

Question 14

Do you offer servicing and maintenance?

Accepted Answer

While we do not operate a service workshop on-site, we work with a network of trusted specialists across the UK. We can recommend reputable service centres in your area for ongoing maintenance.

Frequently Asked Questions

Buying a Vehicle

Delivery & Collection

Part Exchange

Warranty & Aftercare

Still Have Questions?